Overcrowding in emergency rooms and departments costs lives. A 2009 Government Accountability Office report found that “emergent” ER patients – those who need treatment in 1-14 minutes – faced an average wait time of 37 minutes. Patients have to wait longer than recommended over 50% of the time. One in four hospitals even diverted ambulances to other emergency departments at least once in 2006. In New York City, periods of ambulance diversion increased the heart attack mortality rate by 47%.
This blog has covered the issue a number of times, looking at ambulance diversion, emergency care state grades, the multiple reasons behind ER crowding, ER “super users,” and more. But we were given a stark reminder of the delays plaguing many emergency departments across the country when we read Dr. John Maa’s article “The Waits That Matter” in this month’s New England Journal of Medicine.
In his piece, Maa describes the story of his 69-year-old mother with mild heart disease. After feeling slightly short of breath and noticing an irregular heart beat one morning, she had her husband drive her to the local hospital – “one of the most highly regarded academic medical centers on the West Coast.” At the ER, she waited an hour to be seen, eventually being diagnosed with rapid atrial fibrillation and admitted into the hospital. She receives an IV for anticoagulation drugs and is scheduled for an electrical cardioversion procedure the following day.