The first time Jonathan Zittrain gave a speech on the future
of computing, he greatly surprised his audience. The year was 1985, and
Zittrain was a magazine columnist and the "system operator" of an
online forum for users of Texas Instruments computers. As a leading figure in
the community, Zittrain was invited to speak at a big convention in Chicago. The surprise was
that Zittrain had recently turned fifteen. No one had ever met him in person:
when he was appointed system operator, sight unseen, he was thirteen.
Now Zittrain is older and more worried, as is evident from
the title of his provocative and engaging book. Zittrain tells us that whatever
the Internet's glorious adolescence, its middle age will be sharply shaped by
the problem of computer security. "Today's viruses and spyware," he
writes, "are not merely annoyances to be ignored." Zittrain has a
graph showing the number of security incidents over the last decade, and it
resembles the Dow Jones average over the 1990s. He predicts a coming crisis,
grave measures, and, as "security problems worsen and fear spreads,"
broad acceptance of "some form of lockdown."
Facing a security meltdown, says Zittrain, we will see a
flight to what he calls "information appliances." In his lingo, an
information appliance is a device that connects to the Internet, like a
computer, but is limited to a set number of functions--say, e-mail, Facebook,
and phone calls. The archetype is the Apple iPhone, which from one angle seems
like a big and powerful telephone, but looked at differently is just a tiny
computer, locked down to prevent any possible security problems.
The idea of reliable Internet appliances may sound nice if
you are sick of spam and sputter, but Zittrain does not like the future it
embodies. He fears that the shift to appliances will quietly wreck what makes
the Internet and even our age special: the Net's "generative" nature.
"Generativity" is a central notion in his book, and he means what it
says: that the Net has made us all mini-generators--not of electricity, but of
information and innovation. Who today is not at least sometimes an online
analyst, poet, or publisher, even if just of Facebook updates? But a generative
Internet is almost by definition unsafe and insecure, because it needs to give
its users freedom to do their thing. That means most efforts to secure the Net
kill generativity. Hence the book's subtitle: "How to Stop It."
Zittrain, a moderate and an optimist, pleads for a middle
way. He does want a safer and more reliable Internet, but he thinks that this
can happen without sacrificing its spirit. While light on specifics, his vision
of the future Internet resembles Mick Jagger circa 2008: older, safer, but
still more or less rocking. I agree with Zittrain about a lot. Like him, I grew
up as a computer and networking hobbyist--"geek" is the term of
art--and we both saw and felt the radical genius in the PC and the Net. We
worshiped the bearded Internet gurus and genius inventors such as Steve
Wozniak. By 1997, when Zittrain and I met in a cyberlaw class, it was obvious
that our hobby had gone mainstream, and anything seemed possible. Zittrain's
book captures that spirit, most of all in his concept of generativity, which he
defines as "a system's capacity to produce unanticipated change through
unltered contributions from broad and varied audiences."
But I must part company with Zittrain over his main and more
somber argument: that security crises will form the driving narrative of the
Internet's future. I do not doubt that there will be never-ending security
problems and reactions. But the question is not whether cybersecurity will
matter, but whether it will matter most. Zittrain's security saga does not look
to me like a full account of the future. He is leaving out many of the external
forces that will change the Internet. One is the power of government, which,
especially overseas, has begun reshaping the network to fit its obsessions.
Another is the combined forces of language and culture, which are driving a
once-global Internet into something more like a series of national ones: a
Japanese Internet, a Spanish Internet, and so on.
But most important, the real story may lie in the power of
industry structure and the long trend toward centralized control in the media
industries. Over the last decade, the Internet has become interwoven with media
and communications industries collectively worth trillions, with economics all
of their own. Unlike Zittrain, I think that industry dynamics, more than a
demand for safe appliances, will determine the future of this strange and
extraordinary medium.
During this decade, the fates of the Internet and the media
industries have become as linked as Sherlock Holmes and Professor Moriarty
during their Swiss hike. The two industries are in the midst of an epic struggle
between two competing economic systems that are almost as different as
communism and capitalism. The first, old-school scale economics, is behind most
of the media empires of the last century, from NBC to Paramount, and it still powers firms such as AT&T
and News Corp. It is a model in which bigger is better, products are
standardized, and integration is massive. It is the model that ruled American
media--and indeed American industry--for most of the twentieth century. Its
rival is a model premised on the economics of decentralized innovation and
content creation that we associate with the Internet--loosely, the generativity
that Zittrain is talking about. These new economics underlie every successful
online firm from eBay through YouTube, and are what have provoked the
Internet's explosive growth. The collision of these two systems, I think, is
where the future of the network will largely be found. It is, on one level, a
clash between New York and Silicon
Valley; but on a deeper level it is an ideological struggle over
how information flows and who gets heard.
Some clues to the Internet's future lie in the past, or more
precisely, in the fate of the Net's predecessors--the other new media of the
twentieth century. I am referring to radio, film, and the telephone. All were
once precocious young media, just as the Internet is now, but each grew into a
very different type of industry after a few early decades. Their story can
teach us much.
Consider the film industry. Many of us, Zittrain included,
like to think of our times as a brave new age for small-scale creativity:
consider the millions of amateur videos on YouTube. But this phenomenon is not
unprecedented. It is, in fact, a rerun. In 1914, 4,229 films were reviewed by
industry press, or more than eleven films a day, which is many more than Hollywood makes today.
There was a first age of mass film-making, the early age of silent film, from
about 1905 to 1915. In the age of 4,000 films a year, not every film was a
masterpiece. Films were simple, silent, and short. Special effects were limited
to actors falling down, furniture getting smashed, and guns being fired. There
were no CGI graphics--for that matter, there was no dialogue.
But what the pictures of the 1910s lacked in budget, they
made up for in diversity and randomness. The early era included films for the
working classes and the rich; films made explicitly for Jews, Irishmen, and
blacks; and mainstream films advocating socialism (The Jungle), anarchy, or
white supremacy (The Birth of a Nation). So great was the demand for film and
so short was the supply that, as on YouTube, anything and everything became a
subject. As the film historian Lewis Jacobs wrote in The Rise of the American
Film, "Half-remembered anecdotes, newspaper headlines, cartoons, jokes,
domestic affairs, social issues, economic tribulations--all sorts of everyday
American ideas and activities--found their way to the screen."
Broadcasting was another of the early twentieth century's
"new" media, and in its infancy it, too, had a structure somewhat
akin to today's Internet. Radio stations in the 1920s were cheap and easy to
set up, and they were free from direct government regulation. (The FCC had not
yet been established.) Radio manufacturers such as RCA and Westinghouse ran
many stations to sell sets. But others were run by amateurs, radio clubs,
churches, hotels, poultry farms, newspapers, the Navy, and at least one
motorcycle company (the Excelsior Motorcycle Co. in Seattle).
While it sounds surprising, there were probably more broadcast
radio stations in the 1920s than there are now (excluding satellite). A guide
to the nation's stations in 1922 declined to provide listings for New York City, because
"a list of all that can be heard with a radio receiver anywhere within
three hundred miles of Greater New York would fill a book. At any hour of the
day or night, with any type of apparatus, adjusted to receive waves of any
length, the listener will hear something of interest." And early radio,
like the early Internet, was aggressively non-commercial. At a radio conference
held by the Commerce Department in 1922, all agreed that "direct
advertising in radio broadcasting service be absolutely prohibited."
Herbert Hoover, speaking at that conference, declared that "It is
inconceivable that we should allow so great a possibility for service, for
news, for entertainment, for education, and for vital commercial purposes to be
drowned in advertising chatter."
The point is that both radio and film were, in their early
days, much like the Internet is today: new, unreliable, and full of content
that was not ready for prime time. These were easy industries to get into, like
dot-coms in the 1990s or Web 2.0 in the 2000s. To get into film in the 1910s
required little more than converting a store into a movie theater, which is how
William Fox (20th Century Fox), Adolph Zukor (Paramount), and Carl Laemmle (Universal) got
their start. They were low-budget entrepreneurs, the Larry Page (Google) and
Pierre Omidyar (eBay) of their day.
I do not mean to glorify the age of silent film or local
radio. I have watched plenty of silent films, and there is much to be said for
sound. I want only to insist that where the Internet is now, we have been
before. What Zittrain calls a "generative" media was not invented by
the Internet's founders. And that is why understanding what happened next may
be our best guide to the Internet's future.
In the film world, Adolph Zukor, sometimes known as
"the Killer," created a new and very different future for film. Like
most of the Jewish and Irish movie moguls, he started small, converting a
butcher shop into a theater, the Crystal Hall, in New York's Union Square in 1903. Slowly but surely
he moved into film production, releasing the world's first "feature"
film, Queen Elizabeth, in 1912. Sick of paying for distribution, Zukor took
over Paramount Pictures in 1916, and moved his operations to Hollywood. In the 1920s, with production and
distribution in hand, he began to buy all the theaters he could get his hands
on. And when Zukor gained enough control over production and distribution, he
began to force theaters to take his films in "blocks"--a whole set of
films, or nothing at all. Similar to the method that the DeBeers cartel uses to
sell diamonds, it guaranteed Zukor a market for his products.
Zukor, in sum, was building what we would describe as a
fully integrated system (we now call it the studio system) for his product: a
single company, Paramount,
that controlled extensive amounts of production, distribution, and exhibition.
And Zukor was not alone. Other men copied his model, creating Universal, Fox,
Warner Brothers, and the rest of the big studios. What Zukor and his
entrepreneurial colleagues and competitors created was, in a word, Hollywood.
If, in film, vertically integrated studios transformed the
medium, in radio this accomplishment was the work of the network. In the early
1920s, AT&T invented the ancestor of what we now know as CBS, Fox, and the
rest: BCA, the Broadcasting Corporation of America. AT&T was in a unique
position to create a network, because it already had one: it used its telephone
lines to link its radio stations in what it called a "broadcasting
chain." At the same time, AT&T, breaking radio's early norms,
pioneered the use of broadcast advertising--the hallmark of American radio and
television ever since. Its first radio advertisement was for a housing development
in Queens, urging viewers to leave Manhattan:
"Get away from the solid masses of brick, where the meager opening
admitting a slant of sunlight is mockingly called a light shaft, and where
children grow up starved for a run over a patch of grass and the sight of a tree."
AT&T planned to make broadcasting part of its empire,
and to assume monopoly power over radio. In a confidential memorandum written
in the 1920s, AT&T managers wrote that "we have been very careful, up
to the present time, not to state to the public in any way, through the press
or any of our talks, the idea that the Bell
system desires to monopolize broadcasting." But "sooner or later, in
one form or another, we have got to do the job." Eventually AT&T
backed off, beginning to fear the antitrust breakup that would come sixty years
later, and sold its radio network to the Radio Corporation of America. BCA
was relaunched with new owners but with similar goals: a radio broadcasting
monopoly with better quality and more coverage than anything ever seen before.
And so NBC was born--as a recasting of AT&T's original monopolistic plan.
Both NBC on radio and Paramount
in film took advantage of the same economic principles: massive scale,
integration, and centralization. They borrowed the industrial methods of
Standard Oil, Ford, and other great corporations of the day, and applied them
to the new media. The result was a system stable enough to last from the late
1920s until the 1990s, and in the case of Hollywood,
a system that is still roughly in place today.
The rise of NBC and Paramount,
of the networks and the studios, fundamentally transformed how Americans got
information, and that is why I think industry structure is so important to the
future of the Internet. With the power to produce in just a few hands, gone
were the thousands of films of the 1910s, replaced by far fewer films of much
higher production quality. Gone, too, was the ideological diversity and
artistic edginess, replaced by what we now know as the Hollywood
ending, enforced by a production code drafted by the Catholic church. Even
Betty Boop, a sexy film cartoon from the 1920s, became a more restrained
"maiden aunt" with lower hemlines.
During the same period, radio's local amateurs were replaced
with prime time and national programming: light entertainment that was much
more popular and better produced, such as the soap opera Guiding Light or the
situation comedy I Love Lucy. Network radio and television were also, unlike
their non-commercial predecessors, fundamentally a vehicle for advertising.
Most early shows were written and produced by ad agencies. As Walter Lippmann,
a founder of this magazine, observed in 1959, "while television is
supposed to be free, it has in fact become the creature, the servant, and
indeed the prostitute, of merchandising."
All this suggests that the central question for the Internet
in our time is not whether the urge to improve security will go too far. It is,
rather, whether the Internet will meet the same fate as film and broadcasting.
Is economic integration so irresistible that centralization--and the consequent
homogenization of content--inevitable? Or is there something different about
the Internet, about its technology and its design, that may be lasting and
powerful in its own way?
History does not always repeat itself, to be sure; and it is
possible that the Internet is different. Its most fundamental feature, after
all, is a radical separation of distribution and content, which is the very
opposite of the NBC/Paramount system. Unlike on the TV networks or in Hollywood film, the Internet's users have great power to
decide what they want to see or do online. So far neither the owners of
content, such as NBC, nor the owners of the wires, such as AT&T and
Comcast, have managed to take control of those choices. Moreover, there is no
longer the scarcity of the golden age of old media centralization: our problem
is that we have too much information, not too little. This plenitude, and the
Internet's basic neutrality as between uses and content, has created the
generative nature that Zittrain celebrates. The next time you hear the phrase
"net neutrality," you should know what it means: it is the principle
that makes the Internet different from radio, television, or film.
The Internet's wall between content and distribution also
creates considerable power for those who can harness it. It is little
appreciated how dependent the Internet's business models are on a neutrality in
the infrastructure. The plain fact is that Google, Amazon, YouTube, and eBay
have no content of their own. They generate money by connecting people with
information that they want--and so they depend on a network that allows anyone
to reach anyone, more or less on equal terms. Facebook and MySpace similarly
create nothing. They use the Internet's pervasive interconnection to recreate
social networks.
None of these firms owns any content, but they are the new
media of our day. Their model is almost the exact opposite of the NBC/Paramount
system. The media empires of the last century mastered their distribution
networks first, and used that power to direct Americans to the content they
owned. They sought, as Fred Friendly once remarked, "exclusive custody of
the master switch." The old media firms earn revenue in almost exactly the
opposite way as the Internet firms: by controlling and directing consumers,
rather than trying to make them free.
These new- and old-media models have already collided. In
the 2000s, AOL and Time Warner took the biggest and most notorious run at
trying to make the Internet more like traditional media. The merger was a bet
that unifying content and distribution might yield the kind of power that Paramount and NBC gained
in the 1920s. They were not alone: Microsoft in the 1990s thought that, by
owning a browser (Explorer), dial-in service (MSN), and some content (Slate),
it could emerge as the NBC of the Internet era. Lastly, AT&T, the same firm
that built the first radio network, keeps signaling plans to assert more
control over "its pipes," or even create its own competitor to the
Internet. In 2000, when AT&T first announced its plans to enter the media
market, a spokesman said: "We believe it's very important to have control
of the underlying network."
Yet so far these would-be Zukors and NBCs have crashed and
burned. Unlike radio or film, the structure of the Internet stoutly resists
integration. AOL tried, in the 1990s, to keep its users in a "walled
garden" of AOL content, but its users wanted the whole Internet, and
finally AOL gave in. To make it after the merger, AOL-Time Warner needed to
build a new garden with even higher walls--some way for AOL to discriminate in
favor of Time Warner content. But AOL had no real power over its users, and
pretty soon it did not have many of them left.
Today, unlike in Zukor's day, the Net also has its own
industrial guardians--firms such as Google and eBay, which have a vested
interest in maintaining the medium's open structure. These firms made billions
relying on a system in which they did not have to own content, and they do not
want to start now. They are joined by non-profits, and also by government,
which, after all, funded the Internet in the first place. The FCC, under its
Republican chairman Kevin Martin, has warned companies such as AT&T and
Comcast not to try anything funny, and has punished them when they have done
so. Finally, the Net's first and last line of defense is its armies of geeks,
who regard upholding the network as a kind of home defense. These facts should
provide solace for some of Zittrain's anxieties. In 2008, anyone who wants to
wreck the Internet needs to get around the FCC, or co-opt Google or kill it,
or--worst of all!--face hordes of wrathful geeks. The future of the Internet
may not be as bleak as Zittrain imagines.
What is worth worrying about, ironically, may be less the
future of the Internet and more the future of the media. The media industry's
attacks on the Net can be scary, but they can also be understood as death
throes. These industries are famously in decline. But it would not be right
just to dance on their graves. At some point the question to be asked is
whether there is any way to save what was good about the twentieth-century
media empires. Every time I watch a good television show or an interesting
piece of reporting, I feel as one might while eating roast panda: it is not
exactly a sustainable diet. Again, the twentieth-century models had every
pathology of centralized systems--overplanning, immense waste, a certain inhumanity.
They are to media as the Soviet system was to widgets. Yet there was one thing
that the system did wonderfully: it generated a surplus of cash from which
occasionally came great content.
After a decade of asking how we can save what was good about
the old media, there is still no clear answer. Whether we will see Zittrain's
security crisis I do not know, but from where we are now the odds of a great
media crash look pretty good. From such an eventuality, only the worst of the
media cockroaches, the base and the vain, would survive. And that may be the
future we need to stop.