We must do better--but that calls for leaders who have the courage to treat not only the current calamity but also its underlying causes, including a lack of transparency.
As the financial crisis went from bad to worse last week,
policymakers and business executives fussed and fretted over the drying up of
credit around the world. The bigger problem, though, is a severe shortage of
something else entirely: leadership. Peter Drucker--who began writing on the topic in the 1940s,
long before it became fashionable--considered true leaders those who bring
accountability, consistency, and a sharp sense of what must be accomplished to
all they do. When it comes to the current mess, those in charge on Wall Street
and in Washington
have failed to deliver on all three fronts.
Most appalling, perhaps, were the performances on Capitol
Hill by the former heads of Lehman Brothers and American International Group,
who blamed devious short-sellers, unpredictable regulators, and careless
colleagues for their firms' woes--just about everybody, that is, but
themselves. "Looking back on my time as CEO," Robert Willumstad,
AIG's former chief, told a House oversight committee, "I don't believe AIG
could have done anything differently."
The Height of Prudence?
Richard Fuld, who presided over the downfall of Lehman, told
the panel that all of his decisions "were both prudent and
appropriate" given the information he had at the time. Yet if this is
true, it indicates that his organization was ill-equipped to get him the
information he required--a horrendous management breakdown in and of itself.
"Harry Truman's folksy 'The buck stops here' is still
as good a definition as any" of leadership, Drucker wrote in his 1967
classic, The Effective Executive. Willumstad and Fuld made a mockery of the
buck-stops-here standard.
Meantime, public officials haven't displayed many exemplary
leadership qualities, either. "The leader's first task is to be the
trumpet that sounds a clear sound," Drucker wrote. "Effective
leadership--and again this is very old wisdom--is not based on being clever; it
is based primarily on being consistent."
But clarity and consistency have been largely absent from
the government's response to the crisis. At first, the Bush Administration had
an awful time explaining why its $700-billion rescue plan wasn't simply a
taxpayer-funded bailout for the companies responsible for the disaster. And all
along, the Administration's efforts have seemed haphazard and uncertain, as if
it isn't exactly sure what notes on the trumpet it should try to play. At one
point, for example, Treasury officials belittled the idea of the government
taking an ownership stake in the nation's banks. Then they reversed course and
announced Tuesday that they'd invest $250 billion in the sector.
Their action helped spur a stock-market rally after shares
were completely battered last week. But it remains to be seen whether the
government's plan is even focused on the right things. It's quite possible,
after all, that it could succeed in shoring up the banking system in the short
term while neglecting to ensure that another financial meltdown doesn't
materialize down the line.
One of the most serious issues that hasn't been adequately
addressed, for instance, is mandating that financial institutions divulge
precisely what kinds of risks they face today and going forward.
"There have been lots of halfhearted attempts at
improving this over the years, most of them driven by big credit or trading
losses, concerns about systemic stability or damage to clients," Merrill
Lynch veteran Erik Banks wrote in his disturbingly prescient 2004 book The
Failure of Wall Street: "Something bad happens, regulators ask for more
risk information, banks produce it for a while, no one finds it particularly
useful because it is couched in such oblique terms that nothing is actually
conveyed, and then it gets buried in unreadable form in the financial statement
footnotes; regulators, clients, and investors forget about it, and it's back to
the status quo till the next blowup."
This time, we must do better--but that calls for leaders who
have the courage to treat not only the current calamity but also its underlying
causes, including a lack of transparency.
Expanding the Boundaries
Indeed, the way Drucker saw it, one of a leader's most
important jobs is to frame carefully what he or she hopes to accomplish with
every major decision. "What are the objectives the decision has to
reach?" Drucker wrote. "What are the minimum goals it has to attain?
What are the conditions it has to satisfy?"
Drucker pointed out that in science, these are known as
"boundary conditions." And falling short of them can be dire. "A
decision that does not satisfy the boundary conditions," Drucker asserted,
"is worse than one which wrongly defines the problem."
He recounted that President Roosevelt expanded his own
boundary conditions after the "sudden economic collapse" between the
summer of 1932 and the spring of 1933. Earlier, Roosevelt
had pursued a relatively conservative policy of economic recovery. But when the
situation deteriorated, his goal necessarily became not just recovery but
comprehensive reform.
It is a path we'd be wise to walk again. The question is,
will anyone provide the leadership to take us there?
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