In the last month,
the Internet chatterati have declared online anonymity officially
dead. The fretting focuses on America Online (AOL) 's deal with
Time Warner (TWX) and last summer's pairing of Web advertising
company DoubleClick (DCLK) with data-mining giant Abacus Direct.
Privacy advocates fear megacorporations like AOL (AOL) -Time
Warner might amass detailed dossiers on customers -- compiling
data about, say, a person's magazine subscriptions, pay-per-view
television orders and Web-browsing habits -- in an attempt to
make target marketing more precise. With the help of "cookies"
tossed onto PCs, meanwhile, DoubleClick-Abacus is carrying out
plans to link consumers' online activities to their offline
identities.
But just as market influences and new technologies are conspiring to
diminish privacy, equally powerful forces are combining to create
a robust market in which consumers buy or rent the ability to
be incognito on the Net. For $50 a year, Anonymizer of La Mesa,
Calif., offers a Web proxy service through which users can mask
their identities while surfing; San Jose, Calif.-based Privada
offers a similar service for $60 a year. Zero-Knowledge Systems
of Montreal sells Freedom 1.0, software that lets users travel
the Web, send e-mail, and chat using cloaked identities. For
$49.95 a year, Zero-Knowledge will encrypt and reroute traffic
so users become nearly untraceable.
Anonymity isn't dying -- it's moving to a pricier neighborhood. As pay-for-privacy
develops, people who can't afford anonymity are forced to wander
the Net in full-disclosure mode. Though they aren't online in
great numbers now, low-income households will eventually plug
in. An increasing number of these homes are choosing to let
companies track their surfing habits in exchange for free or
discounted PCs and Net access. The stage is set for a "privacy
divide," in which a tiny minority of well-off, privacy-concerned
users stands opposite the mass of less prosperous -- and less
private -- consumers.
It's not surprising that privacy advo-cates haven't anticipated this
disparity. Historically, much of their activism has focused
on privacy violations against middle- and upper-income consumers.
Their rationale: People in those brackets spend more money than
their less-prosperous counterparts, so corporations expend more
energy seeking them out. But for many companies, low-income
consumers are crucial. PricewaterhouseCoopers data shows that
inner-city consumers have $85 billion in annual spending power
-- much of that aimed at aggressively marketed products like
food and personal-care items.
Free-market zealots might argue that if low-income families have something
of value -- their privacy -- why not empower them to use it as
currency? The answer is that this newfound tender can also be
used as a tool for their own manipulation. The more personal
data that e-retailers compile, the easier it becomes, for example,
to engage in online price discrimination. These are schemes
in which consumers receive different price quotes on goods depending
on where they live or how much money they make.
The Net was once trumpeted as "the great equalizer," casting
off the burdens of racial, religious or economic discrimination.
What's most alarming about a future in which online privacy
stratifies along income lines is that it is possible -- and perhaps
profitable -- for companies to recreate the biases many of us
encounter in the physical world.
So far, Uncle Sam has allowed the Internet industry to set its own
privacy rules. Public policy discussions have hinged on whether
companies should give consumers a choice to "opt in"
to personal data collection, or whether companies should be
allowed to automatically collect data unless consumers actively
"opt out." Both choices are inadequate. Policy makers
should set clear limits on how companies can use consumer data.
As federal regulators, privacy advocates and corporations ruminate
about setting online privacy standards, the might consider this:
The nature of privacy is changing on the Internet, and it is
lower-income families -- not the middle class or the affluent
-- who have the most to lose.
Copyright 2000, The Industry Standard
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