Politics is a customer-service industry. I found myself contemplating this as I made my way, like 22 million other Americans, to Home Depot for my spring gardening project.
As any shopper knows, the more clerks on duty, the better the service. Home Depot employs one associate for every 68 customers. By comparison, California citizens employ one state senator for every 850,000 people and one Assembly member for every 450,000.
It's no wonder surveys show we're deeply disgruntled with our Legislature.… more