Is a government Web site more like a bus or a park? How you
answer this question is likely to determine how you feel about
the idea of government agencies selling advertising space on
their official Web sites. This practice is likely to become
more common as municipalities hunt for cash to bankroll large
investments in information technology. A company called govAds,
for example, is already marketing its advertising-placement
services to revenue-hungry governments.
This development leaves some people feeling queasy. To them,
a government Web site is like a park, a public space that shouldn't
be marred by clever click-through ads featuring images of supine
Pamela Anderson look-alikes. Others, though, are not troubled
by this prospect. These people point to city buses literally
wrapped in advertising and nod approvingly. As long as they
don't have to pay for it, they don't care.
The debate is new to the Internet but familiar offline. Many
are dismayed by the kudzu-like spread of advertising into the
public sector. Schools accept advertising revenue through soft
drink contracts and cable television broadcasts. Publicly owned
stadiums bear the names of corporate sponsors. Even the presidential
debates were sponsored by Anheuser-Busch to the tune of $550,000.
It was just a matter of time before governments were approached
regarding their Web sites. So what should it be, park or bus?
The promise that the Internet would improve government services
is repeated so frequently it has become something of a public-sector
catechism. First, the argument goes, information technology
will make provision of public services dramatically more efficient.
Citizens will go online to register vehicles, obtain fishing
permits, renew driver's licenses, apply for zoning variances,
pay parking tickets, etc. Second, information-hungry folks will
be able to delve deep into issues of great concern by reading
reports, council meeting minutes, new proposals and the like.
More practical-minded Internet users will be able to access
the garbage pickup schedule, athletic-field reservation information
and tax rules on their home computers.
Finally, elected officials will communicate directly with their
constituents. This interactivity, the gospel goes, will break
down the vast chasm that separates the governors from the governed.
A new golden age of democracy will be born!
This may all be entirely true. The problem is that making it
happen will cost a great deal of money, money that most governments
do not have. Maybe someday our more traditional interfaces with
government -- bureaucrats behind frosted-glass windows -- will
be replaced by kiosks at the local supermarket. Potential long-run
savings, however, provide little help in making contemporary
budgets add up. Right now, governments have to pay for both
the high-tech and the low-tech facilities. That is not cheap.
There are three ways to raise the money. One is to pay for
the technology investment out of general revenues. This may
work for the limited number of governments that are flush with
cash. Elsewhere, however, and assuming that citizens are not
eager to pay more taxes, this option is going to encounter significant
opposition.
A second approach would be to charge user fees for all Web-based
transactions. This has some obvious appeal. It would tax only
those directly benefiting from the provision of the service,
and it would make it easy to gauge "market demand" for that
service. On the other hand, it would price significant portions
of the population out of the market for a public good. This
is especially troublesome inasmuch as it is likely to reinforce
the much-discussed "digital divide." There has already been
some grousing that community groups conducting business via
Usenet groups systematically exclude certain parts of the community.
That leaves the advertising solution. The public has already
expressed some dissatisfaction with the ubiquity of advertising
in our lives. Critics claim that by allowing commercialism to
seep into educational institutions we are effectively commoditizing
our children. The 1996 Olympics in Atlanta were reviled for
their omnipresent advertising. Denverites are rallying to preserve
"Mile High Stadium" as negotiations with sponsors proceed to
name the Broncos' new home.
Still, there is ample reason to shrug at the prospect of Internet
ads on government Web sites and say, "A little more can't hurt."
After all, the aesthetic displeasure created by the placement
of crass come-ons on the same page as schedules of city council
meetings is not too big a price to pay.
But there are additional issues to consider. First, the endorsement
problem. Advertising on a government Web site may carry a tacit
endorsement that should not be sold to the highest bidder. Is
it possible to place a banner ad for, say, a hotel on the state
tourism site without implicitly endorsing that hotel to prospective
visitors? Not surprisingly, govAds' CEO Timothy R. Bartlett
says yes. People are used to ads on Web sites, he says, and
don't infer an endorsement.
And indeed the bus analogy supports him. Just because Los Angeles
buses drive around wrapped in plastic technicolor Yahoo advertisements,
does that mean the government is making a portal recommendation?
Most would say no.
More problematic is what might be called the Rudy problem.
Anyone who spends more than a little time on the Web knows the
two strategies that seem to guide almost all advertising campaigns
there: Create a banner that looks like a Windows dialog box
or try to be as shocking as possible. Assuming that most people
(outside of Palm Beach County) are not fooled by the fake dialog
box, the shocking ads are more of an issue.
Someone is going to have to make decisions regarding appropriate
content. Who is that going to be? New York City Mayor Rudolph
Giuliani famously had a series of advertisements for New York
magazine removed from city buses because they made fun of him.
He even went to court to protect his claimed right to do so.
(He was soundly rebuffed.)
But placement of ads on Web sites would invite this type of
activity on a daily basis. There is simply no way around it.
Unless we are willing to accept any and all advertisements on
the Web, there will have to be judges of propriety. Bartlett
argues there is no censorship problem because his company will
make the decisions based on publicly available, contractually
set criteria. This helps, but leaves the door open to controversy.
Bartlett notes that government clients have the right to veto
approved advertisements. Thus a cyber-savvy Giuliani could reject
a mocking advertisement.
Interestingly, govAds touts the right of governments to limit
advertising as an advantage. In a document prepared by the company's
chief lawyer, govAds tries to soothe potential clients' fears
of First Amendment lawsuits. He cites a court decision regarding
a Texas city's Web site in which, he says, the judge essentially
concluded that a Web site is a bus. And, insofar as it was a
"nonpublic forum" (for example, unlike a park) reasonable policies
regarding acceptable advertisements, such as those that do not
discriminate against particular viewpoints, were just fine.
Giuliani's problem was his unreasonableness. Are we clear on
that?
Advertising on government Web sites is probably not the most
pernicious commercialization of public space. For one thing,
it may not work. Skepticism regarding the profitability of ventures
that rely on Web-based advertising revenues is quite intense.
Bartlett does, however, make a convincing case that he's got
a winning formula in his ability to target eyeballs for advertisers.
More important, his client list is growing.
Still as more of our lives are spent on-line, our concern with
the sale of public cyberspace is likely to grow. Because there
is essentially infinite room to expand the Internet, there is
no need to protect government Web sites as the Grand Canyon
or Everglades of the Web. In this case, effectively designating
Web sites as "parks" is more a matter of preserving a mindset,
a belief that some things are above commerce.
Talk is cheap. But someone has to pay for the servers and software
that will make e-government work. If you're not willing to pay
for them, maybe Motel 6 will be.
Copyright 2001, The Industry Standard
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