Between 1994 and 1999, Kenneth W. Kizer, MD, MPH, led a dramatic turnaround of the Veterans health care system. Today, in study after study, the VA emerges as an exemplar of best practices in patient safety, disease management, evidence-based medicine, electronic medical records and customer service. Both Senators Clinton and Obama, as well as a number of jounalists and academics, have recently pointed to the VA health care system as a model for national healthcare reform, and a… more
