Selling Out Students to Sallie Mae
"Financial aid administrators have a sacred trust to safeguard their students' personal data. They certainly shouldn't be allowed to breach that trust just because it makes their lives easier."
Stephen Burd
New America Foundation
Higher Ed Watch
Yesterday, we praised colleges that have resisted lenders’ efforts to use open government laws to get personal data about their students for marketing purposes. Unfortunately, not all higher education institutions are as vigilant in protecting the privacy of their students’ information. Case in point: the University of Miami.
According to excellent reporting in the St. Petersburg Times, many University of Miami incoming freshmen were surprised this summer when they received pre-filled out master promissory notes from loan giant Sallie Mae even though they never actually applied for a loan. The students were particularly shocked to see that the notes included personal information, such as their Social Security numbers and birthdates, which they had not authorized the university to release.
It turns out that the university had authorized Sallie Mae to originate loans for incoming students who simply had filled out the FAFSA. University officials explained to the St. Petersburg Times that they consider the act of submitting a FAFSA to be synonymous with applying for a federal loan. Therefore, they don't believe that they violated the privacy interests of their students when they handed over that data to Sallie Mae.
We have a different view. Students fill out the FAFSA to determine whether they are eligible for federal student aid. Colleges use that information to alert students of the amount and type of aid that is available. Students must then confirm whether or not they want to take out a federal loan. Those who opt to borrow have to choose a loan provider and loan amount before their loans can be originated.
Regardless, students who fill out the FAFSA have an expectation of privacy. They don't expect the government or their school will turn over their private information to commercial interests.
We would like to know what if anything the University of Miami got for entering into this deal with Sallie Mae. The University's financial aid director told St. Petersburg Times that the university's "relationship" with Sallie Mae allowed it to legally transfer the student data based upon information students had provided on the FAFSA, but he would not elaborate on the terms of the deal the school struck with the loan company in 2003.
Colleges such as the University of Miami like to shortcircuit the student loan provider selection process so they can steer students to their favored lender. In the case of the University of Miami -- and in many others -- that lender is Sallie Mae, which controls, by itself and through its affiliates, about 96 percent of the school's total federal loan volume.
University financial aid administrators enter into agreements with Sallie Mae and others for a variety of reasons, one of which is that it makes their jobs much easier. Instead of having to worry about processing loans with multiple lenders, they can funnel student business to one loan provider, which also happens to provide gifts and payments to schools entering into such arrangements.
This pre-filled out master promissory note is a questionable business. It's one thing for an informed, impartial intermediary to recommend a lender. It's another for college aid offices to be in cohoots with a lender in order to actively shepherd unknowing and trusting students into a significant financial transaction.
In the case of the University of Miami, there are potential violations of federal higher education law and education rights privacy law. We hope the U.S. Education Department will investigate the situation at Miami and other institutions that steer their students to lenders that provide pre-filled out master promissory notes. Financial aid administrators have a sacred trust to safeguard their students' personal data. They certainly shouldn't be allowed to breach that trust just to make their lives easier.
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Going After Financial Aid Administrators
Wow. This stops just short of casting all financial aid administrators as lazy and corrupt. I'm sure that would come as a surprise to the thousands of financial aid professionals across the country that only act in the best interests of their students.
Isn't there any possibility that the vast majority of schools choose a private lender based on the rate and benefits that the lender will provide to students?
For example, I would have like to have seen a comparison of the benefits that University of Miami students receive from their lender versus other lenders, or better still, versus the government program.
Don't other schools do this too?
I know that at least Penn State does: http://www.psu.edu/studentaid/eaccess/empn_instruct.shtml?reload
Is the New America Foundation arguing that Penn State and Miami - and other institutions of higher education that do the same - are breaking the law?
Typical
In response to Matt's comment - the ease of having only one lender is what Financial Aid Administrators self-describe as the reason for having one or only a couple preferred lenders.
In the case of my alma mater, Purdue, they have only one preferred lender. They cite the ease of having only one lender, but in reality, it is the $2.8 million they generate in their agreement with Sallie Mae that leads to one, exclusive preferred lender. This student loan system is corrupt beyond belief and we are going to reform the system. NASFAA is so in bed with the Student Loan Industry that they have lost all credibility. There is a degree of arrogance among the financial aid administrators such that they feel they are exempt from ethics and conflict of interest issues.Most Financial Aid Directors are interested in serving the students, but most have also naively eliminated competition from the market in their exclusive deals thereby diminishing the level of service and increasing the price we pay for debt servicing of our education.
Isn't the University of
Isn't the University of Miami where long-time Clinton friend and former Clinton cabinet member Donna Shilala is president?
I wonder what sanctimony NAF would have invoked if the president there had been, say, a Bushie or Reaganite.
slma
In Response To Matt
To compare three facts of our industry:
1. Schools steer loans to preferred lenders and in exchanged receive funds from those lenders.
2. The last 4 years has seen an increase in mid sized lenders who undercut Sallie Mae with their rates and benfits but don't give funds to the schools as they are giving it to the student directly.
3. These lenders do not get listed on many large schools' preferred lender lists.
It would be fair to assume then that these schools are interested more in the income they can receive vs. lowering the cost to their current students.
I think financial aid
I think financial aid administrators are pretty honest about what their interest is: administrative simplification, which in turn leads to less labor intensity and thus less cost. In the vast scheme of most postsecondary institutions, the financial aid office is not generously funded. An administratively simple option will win out over one which allegedly provides better "benefits" to borrowers. That said, even a brief persusal of the rfp process will indicate that FAAs definitely do consider borrower benefits when choosing a lender for the preferred lender list. What they sadly do not consider is the quality of servicing five or ten years out of school. Particularly with the perception that default rates are relatively low, schools seem completely uninterested in doing a detailed analysis of which lenders are going to be providing the best customer service after the borrower leaves school. Speed of loan disbursement wins out.
You also have to remember that this is essentially a zero sum game. Lenders receive an interest rate guaranteed at a certain level quarterly by the government and can decide to offer some schools' borrowers more benefits and other schools' borrowers less benefits, but those "benefits" do not come out of the lender's generosity; they come out of the taxpayer's largesse and, indirectly, from lower benefits to "less desirable" schools' students. Lenders are essentially deciding to use some of your taxpayer "investment" to provide borrower benefits to some of their customers. In other words, the existence of borrower benefits show that taxpayer subsidies are far too high. While this "subsidy sharing" is of course better than the situation before competition from DL began, when lenders all charged the maximum fees, interest rates, etc., it would seem vastly more logical in a social program such as federal student loans to reduce the confusion for students and FAAs by figuring out what level of subsidy would provide a nationally even level of terms, conditions and benefits. If not, why not get rid of FFEL and DL, as many have proposed and let the market rule: private loans. Then you will see out in the open what goes on behind the scenes with FFEL borrower benefits. Students at cosmetology schools will face borrowing costs radically higher than students at ivy league universities. Plus, now with full interest deductibility and tax credits, federal student loans are not as necessary as they used to be.
If you are going to have a social program, such as federal student loans, then don't pretend that students can haggle with lenders to bid down the cost of their loans, or even that lenders compete to offer schools a better deal for those schools' students as a whole. As a social program, the cost should arguably be exactly the same for everyone in the USA. Why should some students get zero fee loans just because they live in N. Carolina or Iowa? This is a national program. If we think prices should vary among hundreds of lenders, that is fine, but it means we don't need the involvement of the federal government, except in the general consumer protection area, as we do for credit cards and automobile loans. We know that in FFEL the ivy league student pays more than she would in the free market so that the cosmetology student can pay less. It sounds like this 35-year consensus is collapsing.
Jim, EVERYONE is paying more
Jim, EVERYONE is paying more than they should. It's not because of the relative merits of different degree programs. Take out the SLM Corporation ("Sallie Mae") corporate jet, Albert Lord's personal $15 million golf course, and the $300 million consolation prize doled out to Nelnet, and THEN you will see some real improvement in bang for the taxpayer's buck.
Moreover, your consistent use of the talking point "social program" implies that student loans are a handout with no real benefit to society. Notwithstanding the proliferation of online correspondence/blog courses that call themselves "universities, (which coincidentally has accompanied the explosion of the cost of legitimate higher education as well as the gilded age of student loans), an educated population is far more important than just a "social program." It is a matter of national security -- far more so than, for example, making Grandma Sylvia take off her shoes at the airport.
STUDENTLOANJUSTICE.ORG
Here's some invective from
Here's some invective from the other side:
Al Lord and his golf course are not responsible for the inflation in the temple of higher education! The money changers don't keep raising the price of higher education on young borrowers. Note: Citizen Cuomo likes to call student borrowers young borrowers, by calling them young borrowers it implies a certain amount of naivety that doesn't exist among Americans who are legally able to enter into contracts, who see through political shenanigans (also known as voting), and who can decide whether to volunteer to kill the enemies of the state.
But wait, we've found the real cause for higher prices in higher education.....COMPETITION from "illegitimate higher education institutions"! COMPETITION in other industries usually drives down prices, but the laws of economics are turned upside-down in higher education, COMPETITION increases prices (don't shake your head, physics hasn't ruled-out the possibility of parallel universes)!
Amazing.
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