Sallie Mae Scooped Us
Last week, Higher Ed Watch revealed that Sallie Mae had filed a New York Freedom of Information Law request asking community colleges in the State University of New York (SUNY) system to provide the company with contact information for their students. After posting that item, we learned that the loan giant -- which actively markets private loans directly to students -- had made a similar state open record request to public colleges in Pennsylvania [see request here], and we planned to report that fact this week.
But we were beaten to the punch. A Sallie Mae spokesman told The Chronicle of Higher Education that the company had filed open record requests in three states, including New York. While he did not identify the other two states, a commenter on financialaidpodcast.com, which had picked up our story, noted that similar demands had been made in Pennsylvania.
Responding to our initial story, Sallie Mae officials told The Chronicle that they would not challenge schools that refused to hand over the requested information, which included the names, telephone numbers, and home mailing and e-mail addresses of 'all admitted and enrolled students for academic year 2007-2008." In fact, the company's chief spokesman, Tom Joyce, said that Sallie Mae plans to reach out "to colleges to clarify that it was never our intention to require them to provide us with information they would not willingly share to help students make informed decisions about their loan options." Of course, that explanation begs the question of why they chose to demand the information using state open record laws in the first place.
Sallie Mae officials also denied that they demanded the contact information solely so they could market private loans directly to students. Instead, they said they wanted to inform students about all of their financing options. In fact, the company's marketing materials encourage students to apply directly to Sallie Mae to obtain both federal and private educational loans.
The company told The Chronicle that it had sent the open record requests "to colleges and universities in states where we have seen a significant increase in deceptive marketing practices and misinformation about student loans." Unfortunately, company officials did not provide any evidence for this claim. We, of course, would be interested to see what they've got. But we suspect another explanation: that Sallie Mae had targeted schools whose financial aid offices haven't made the company a preferred lender.
Nevertheless, we applaud Sallie Mae for backing off its demands. We continue to worry however about less scrupulous companies that try to force colleges to turn over personal data on their students. The New York State Freedom of Information Law allows state agencies to deny access to lists of names and addresses that have been sought for commercial purposes, as no public purpose is served by such a disclosure. But other states' open government laws may not be as strict. Perhaps policy makers need to consider strengthening the Federal Family Education Rights and Privacy Act to forbid schools from releasing to commercial enterprises any and all information on a student, without first getting student's written consent.
For now, we are encouraged that most, if not all, colleges have so far resisted efforts by crafty lenders to manipulate laws meant to hold government accountable for their own financial gains. Larry Zaglaniczny, director of Congressional relations at the National Association of Student Financial Aid Administrators, told The Chronicle that his group is advising its members to protect the privacy of borrower information. "And that's why we're suggesting that you can't use it, release it, sell it, transfer it, nor give it" away, he said. We wholeheartedly agree.
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Where's the Beef?
I have the same issue with this post as I did with the last one, Stephen. If it is your opinion that you cannot take Sallie Mae at their word, then let's see some evidence to support your assertions. I have no idea whether such evidence exists, but it seems like if it did, you would have included it in the story.
People come to the NAF site for guidance and facts - not just one man's opinion. Readers have no way of knowing what biases you do or do not bring to the table.
You challenge Sallie Mae's motives for targeting certain states, but then say, "Unfortunately, company officials did not provide any evidence for this claim." Once you've made broad and damning assertions about a company, isn't it incumbent upon you to back it up with something?
Editors of the site wouldn't have to post corrections or back off statements if the original stories contained a little more meat to back up the assertions within.
Thank you for your work, and I look forward to continued reading.
Brian is wrong and he knows it.
Sallie Mae has a well documented history of aggressive, unethical, and even illegal marketing efforts. In light of the results of the recent Spitzer/Cuomo investigation, Sallie Mae even paid a fine, and adopted a new "code of conduct". To any moderately educated and informed observer, the onus should be on Sallie Mae to prove that their request was NOT for marketing purposes.
Brian makes a good point, but...
The author may not have provided evidence, but the evidence is all over the web. Sallie Mae is a predatory lender. They do everything they can to bankrupt borrowers and make their lives a living hell. Their system is obviously carefully designed to do so.
Chris
http://salliemaebeef.com
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