Quid Pro Quo
"After all the investigations, the revelations, millions of dollars in settlements, admissions of wrongdoing, ten firings and resignations, not a single student loan company has been disciplined by the U.S. Department of Education. Why has Student Loan Xpress, which gave insider stock to leading college officials not to mention a senior U.S. Department of Education employee in order to curry favor, not been disciplined by Secretary Spellings?"
-Michael Dannenberg
New America Foundation
Higher Ed Watch
A recent Senate report on improper marketing practices by student loan providers participating in the Federal Family Education Loan (FFEL) program landed with a thud in Washington last week. Sen. Michael B. Enzi (R-WY) was not alone when he dismissed the document, saying it "simply plows the same old ground."
The report, released by Sen. Edward M. Kennedy (D-MA), provides the most detailed evidence to date that student loan providers have routinely provided gifts and payments to colleges with the express intent of getting the schools to steer borrowers their way, a practice that clearly violates federal law. [Disclosure: The Editor of Higher Ed Watch previously worked for Senator Kennedy.]
But critics of the report, many of whom are strong supporters of the loan industry, say that the report's findings are old news and that lenders have already paid a high price for these actions. They point out that most of the top lenders in the FFEL program have reached million dollar settlement agreements with New York Attorney General Andrew Cuomo over the last six months, in which they have agreed to abide by codes of conduct barring them from providing gifts to colleges. Student loan giant, Sallie Mae, for example, agreed to pay $2 million into a financial aid education fund Cuomo has established. That's fine and good, but we wouldn't be surprised if Sallie Mae officials spent more on cigars last year. They did make over $1.3 billion in profit last year.
Industry supporters also note that both Congress and the Education Department have offered proposals to bar lenders from employing many of the marketing practices that have come to light over the past year. In addition, budget reconciliation legislation that Congress overwhelmingly approved last week would make such significant cuts in lender subsidies that loan providers won’t be able to afford to offer the kinds of goodies anymore that have raised so many objections, they say.
These analyses sound reasonable, but they miss a fundamental point. The Department of Education has not enforced a current and long standing law that prohibits lenders from offering any direct or indirect inducements designed to secure business. When asked why, Education Secretary Margaret Spellings has stressed the difficulty in proving that there is a "quid pro quo relationship" between gifts and special benefits that lenders provide colleges and financial aid administrators and the loans the schools’ students obtain. It’s a very high "hurdle that must be cleared," Spellings told the House Committee on Education and Labor in May.
Perhaps -- although, to us at Higher Ed Watch, it sounds like a convenient excuse for inaction. Nonetheless, Senator Kennedy’s new report -- which builds on an earlier report that he released in June -- should make the job of Education Department regulators much easier as it breaks new ground by providing concrete evidence of quid pro quo agreements between lenders and colleges. The report is particularly strong, because it quotes extensively from lenders' e-mails spelling out exactly what they hoped to achieve by providing gifts, donations, and special services to colleges. Among the examples are the following:
- An Assistant Vice President at SunTrust bank suggests that the company should donate $300 to a Financial Aid Fair being held by student-aid office at the University of Texas Pan American, saying "We haven’t even made $50k this year. We need to figure out how to penetrate this school." In a separate e-mail, a SunTrust official suggests providing "a day retreat" for the university’s financial-aid staff as part of the bank’s effort "to get on the lender list."
- A salesman for Citizens Bank reports on a conversation he had with the University of Connecticut official, who suggested that the bank could get on the school’s lender list if "we can buy a box for football or support the Athletic Department."
- Officials with JPMorgan Chase officials reveal in internal company documents that their "objective" in providing 1,000 lanyards to Ave Maria School of Law was "to increase and maintain volume and lender list position" at the school. Similarly, they state that they "help[ed] pay for" t-shirts for Texas A&M University to create "brand recognition and move into the 1st tier of Preferred Lenders on the Lender List."
- Officials with PNC Bank describe in an internal memo how they provided special deals on private loans to Villanova University and the University of Scranton to gain federal loan business. "The overall goal was to provide a comprehensive loan package that would significantly increase PNC Bank’s core FFELP business with these institutions. As a result, we have enjoyed being the exclusive "Preferred Lender" for FFELP at both of these schools."
These examples, as well as dozens of others contained in the report, should give the Education Department plenty with which to work. And to make the agency's job easier, Kennedy released an appendix containing copies of the e-mails and internal company documents that the report cites.
The easiest thing for the department to do might be to start with Sun Trust Bank, which acknowledged to Senate investigators that it had "from time to time, offered, donated, or paid funds to an Institution of Higher Education in exchange for an agreement that the Institution for Higher Education exert efforts to increase FFELP volume with SunTrust." Sounds like quid pro quo agreements to us.
And maybe once the department digs in, it can take another look at the charges that have been made, and substantiated, against Student Loan Xpress. Imagine the Education Department taking its student loan enforcement responsibilities seriously. Now that would be news, wouldn't it?
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Overreaching
Instead of following the evidence, Mr. Burd looks for evidence to support his predetermined position that lenders are inherently bad. Why else would he include in his analysis marketing activities that are as benign and commonplace as billboard signs, website banner ads, etc.
Of course, a bank gives away lanyards at a school with the hope of increasing loan volume. Or helps pay for t-shirts at a school with the hope of creating "brand recognition." It's smart, ethical business for a lender to offer "a comprehensive loan package" to a school to increase loan volume. It's smart and ethical of the school to leverage the potential loan volume on campus to get the best deal for all of its students.
None of these particular activities are illegal, unethical, immoral, etc. If fact, if the particular bank engaging in these activities has lower interest rates or better, more reliable service, then consumer welfare is increased. Borrowers at that particular school are better off.
Now, there are activities that cross the line and should be dealt with. But it's unfair and disingenous of NAF to include otherwise lawful, appropriate behavior.
It's looking like a duck, and quacking like a duck...
I am frankly stunned by this evidence, combined with that found by the New York Attorney General, and the folks at NAF. People engaging in collusive and/or illegal activities are usually a bit more careful about what they put in emails.
Given the information that has been gathered thus far, one can only imagine how much deeper, and wider it goes.
The body of evidence grows, and pretty soon even the best paid apologists for the industry (and for the universities) won't have much ground to stand on.
Guilty Until Proven Innocent-Quack, Quack
Citizen Cuomo has done a bang-up job on the student loan industry-no doubt. None of his "cases" ever went before a judge or jury. Citizen Cuomo won in the court of public opinion which is often misinformed and has lower standards of proof. Nevermind that though (not important to justice). He's the good guy. The student loan industry, they are the bad guys. And those of us who think private industry is an important cornerstone of our democracy-we are apologists. Citizen Cuomo as far as I can tell has never proven any harm to the consumer from all of the boat trips and the like. It's very hard to do so since student lending is such a regulated marketplace to begin with. Take the preferred lender list. As an 18 year old, in most states you are able to enter into and be bound by a contract. Uncle Sam thinks you are also now eligible to fight wars on America's behalf should it be deemed absolutely necessary. You get the picture (for all intents and purposes you are an adult at age 18).
Stop right there! Go no further! You can't (or will not be encouraged) to choose your own lender at your institution of higher learning. Somebody else will do that for you through the preferred lender list. Now let's repeat, the law says you can buy a house, car, insurance, etc. (contract freely), you can kill for your country if deemed necessary, but the guardians of the temple of higher education don't think you will be able to navigate the waters of student loans without a helping (read paternalistic) hand from the financial aid office. What? Citizen Cuomo would have you believe that all of the dealings he has uncovered between the loan industry and financial aid officers is bad business. It is, but not for the reasons he has cited. The facts are most financial aid officers used their power for the good of their students.
The problem which Citizen Cuomo and your Democratic Congress have still not addressed is the natural bottleneck created by the preferred lender list. It's anti-competitive pure and simple. Now you can get the same benefits from having the financial aid office in the middle (and none of the downsides) from dealing directly with your lender. Why is this? It's called the curse of competitive markets. The more companies you have competing for your business, the more leverage you have as a consumer (and the less any one company can charge you-that's why it's a curse). It's not just I who thinks the preferred lender list is a bad idea. A lender in the market today thinks the preferred lender list is an anachronism-My Rich Uncle or "MRU". Yes it is true, a lender arguing for more competition (check it out for yourself).
Now why would Citizen Cuomo and the Democrats not finish the job with the preferred lender list? Control. You don't have it. Your government does. Some politicians and bureaucrats like it that way, it helps to keep them in office / employed when they'd otherwise be expendable. Here is a quote I like that somebody else used in a book I've just recently finished:
"Experience should teach us to be most on our guard to protect liberty when the government's purposes are beneficial. Men born to freedom are naturally alert to repel invasion of their liberty by evil-minded rulers. The greater dangers to liberty lurk in insidious encroachment by men of zeal, well-meaning but without understanding."
-Justice Luis Brandeis
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