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November 28, 2006

Is it a good idea for the country to have for-profit student loan companies so heavily involved in individual colleges' financial aid processes?   Might they not encourage higher net prices and more borrowing? 

We at Higher Ed Watch increasingly are coming to the view that it is a bad idea to let for-profit loan companies be so heavily involved in the institutional financial aid process, because for-profit lenders are helping many schools increase net prices and consequently individual student borrowing as well. 

Undercover, Sallie Mae has been the biggest player in this process, selling “enrollment management” and “financial aid leveraging” services to higher education institutions through a subsidiary known as Noel-Levitz

Here's how Sallie Mae / Noel-Levitz' secret enrollment management and financial aid leveraging system works: 


(1) College and university personnel are trained how to assess families’ ability to pay and how to exploit their willingness to pay in order to maximize revenues.  The colleges are told about how much federal aid a low- or middle-income student gets, including federal education tax benefits, and the student's private borrowing credit worthiness.

(2) The colleges take that information and cut back their own planned level of institutional financial aid to the relevant student knowing that (shh, very high cost) private loans are there to fill in the gap.

(3) The colleges then take their saved institutional funds and increasingly spread them around in small amounts to upper-income students who otherwise would not attend the university. 

Doesn't sound particularly pernicious.  But as the Atlantic Monthly has described, what happens is that a college, for example, takes a $20,000 institutional grant—the full tuition for a needy student--and breaks it into four separate institutional scholarships of $5,000 each that are targeted for wealthier students who probably would attend another institution without the $5,000 discount.  These wealthy students are lured by the $5,000 "merit" scholarship.  They pay the outstanding tuition costs ($15,000) once lured.  As a result, over the course of four years, the college reaps an extra $60,000 for its four merit students.  The original $20,000 institutional grant for a poor kid converts into $60,000, which can then be used to buy more rich students—or gifted students who will improve the school's profile and thus its desirability and revenue.  Not terrible until you see what it does to the economic diversity of a school

Institutions are advised by Sallie Mae's subsidiary that it's a “must do” to engage in the opaque art of “financial aid leveraging,” which at the end of the day moves grants from the most needy to the most desirable students, and consequently loads up low- and middle-income families with student loan debt, supplied by . . . yup, Sallie Mae.

A few leading universities have broken away from the pack and are not engaging in this kind of enrollment / institutional financial aid gamesmanship.  But the influence of the for-profit student loan industry in the institutional financial aid process seems only to be growing and at peril to the goal of upward social mobility.

American colleges, particularly high tuition institutions, are vulnerable to criticism over their failure to serve as engines of socioeconomic mobility.  We think smart politicos are going to tap into that exposure.  They may find a lot of allies inside and out of higher education.

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Comments

After reading this article,

After reading this article, I fail to see a clear link between the influence of for-profit student loan companies and the trend towards higher net tuition prices. I have talked and worked with many Directors of Financial Aid at IHEs and none have shown any influence by suggestions or strategic offerings of student loan companies. Whether we like it or not, higher education has become a business and much of the inequity in education is driven by the business goals of IHEs. Instead of wasting your efforts on bashing for-profit student loan companies, it might be more productive to focus on the real causes of inequity such as the overwhelming focus on elitism and prestige which is probably a significant reason for the hyperinflationary environment we find in higher education today.

One more thing

Recall that on national television New America's Education Policy Program Director and Higher Ed Watch Editor, Michael Dannenberg, called federal guaranteed loans "a socialist-like system."

Sounds like his mind, however confused, was made up long ago.

Helping colleges help students

Your claims about financial aid leveraging are unfounded. Strategic distribution of financial aid often makes aid available to more students who need it, and helps provide access to higher education. Contrary to your claim, the practice is not “secret”; it is common and accepted among hundreds of four-year colleges and universities, and its goal is to help students, to provide aid more effectively and therefore increase access to higher education. Some of these schools hire firms like Noel-Levitz to assist, while others rely on their internal staff. Leveraging financial aid helps institutions distribute their finite resources in an efficient and mission-centered manner. For example, The Atlantic Monthly article you referenced cites one of our long-time clients Tally Hart of the Ohio State University (the largest Direct Lending school in the country), and shows how institutions like OSU use strategic financial aid management to increase socioeconomic diversity: “OSU was one of the first public schools to adopt the financial-aid leveraging (Hart prefers “management”) techniques developed for private schools, but it retooled them to improve economic diversity and academic quality, not just revenue. Even merit aid can make college more accessible to the poor, if the additional revenue it generates is funneled back into need-based aid. When I asked which tradeoffs she faced, Hart replied, “None.” Precise recruiting lets her find students who will increase socioeconomic diversity and academic quality, and also bring extra revenue in the form of state grants for low-income students. With those additional funds (which vary enormously from state to state) low-income students can actually bring more net revenue than their richer peers.” Furthermore, the connection you imply between Sallie Mae’s student loan division and the services Noel-Levitz offers is erroneous. Noel-Levitz works with many Direct Lending institutions and campuses that are not Sallie Mae clients. Kevin Crockett, President and CEO, Noel-Levitz info@noellevitz.com

The comment above by Kevin Crockett

The comment above by Kevin Crockett of Sallie Mae/Noel Levitz does not respond to the contention that the predominant and customary use of enrollment management results in less grant aid and greater loan burden for low income students. Mr. Crockett seems eager to cite exceptions to these phenomenon, rather than the rule. A new report by the Education Trust ("Promise Abandoned") notes that "through a set of practices known as enrollment management....leaders increasingly are choosing to use their resources to compete with each other for high-end...students instead of providing a chance for...students from low-income families...." One of the best researchers in higher education finance, economist Gordon Winston, describes enrollment management as "a brilliantly analytical process of screwing the poor kids." Furthermore, Crockett's attempt to distance Noel Levitz from Sallie Mae also falls short. Sallie Mae itself touts that its fee-based businesses and subsidiaries, like Noel Levitz, "carry healthy margins and growth rates, and fit into our overall business model by adding value to multiple sets of customer relationships." Indeed, Sallie Mae's competitors and emulators, like Nelnet, are actively adding enrollment management services to complement their loan growth strategies. Congress would be well advised to come up with remedies against enrollment management practices that undermine its efforts to provide greater higher education opportunity for the financially needy.

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